1. Introduction
At Superior Wraps (“we”, “our”, or “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website or services.
2. Information We Collect
Personal Information:
We may collect the following information when you contact us, request a quote, or use our services:
- Your name, phone number, email address, and address
- Vehicle and service details related to your request
- Payment-related information (processed securely via third-party providers)
Technical & Usage Data:
We collect information about how you interact with our website. This may include:
- Your IP address, browser type, device information, pages visited, and referring website
- Data collected through cookies or analytics tools
3. How We Use Your Information
We use your personal data to:
- Provide you with the services you request
- Process quotes and orders
- Respond to your enquiries and provide customer support
- Improve the functionality and performance of our website
- Send you updates or marketing communications, if you have consented
- Comply with legal obligations and protect our business interests
4. Cookies and Tracking Technologies
Our website uses cookies to improve your browsing experience, analyse site traffic, and personalise content. You can control cookie preferences through your browser settings. Disabling cookies may limit certain functionalities on the website.
5. Data Sharing
We do not sell or rent your personal information. We may share your data with:
- Trusted service providers who help us operate our business (e.g. web hosting, email services, payment processors)
- Law enforcement or regulatory authorities when required by law
- Third parties in connection with a business sale, merger, or reorganisation
All third parties are required to protect your data and only use it in accordance with our instructions.
6. Data Security
We take appropriate measures to safeguard your data against unauthorised access, alteration, disclosure, or destruction. These include SSL encryption, secure servers, and access controls. However, no internet-based service is completely secure, and we cannot guarantee absolute protection.
7. Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes for which we collected it, including satisfying legal, accounting, or reporting obligations. When no longer needed, your data will be securely deleted or anonymised.
8. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (the "right to be forgotten")
- Object to or restrict our use of your data
- Request a copy of your data in a portable format
- Withdraw your consent at any time (where applicable)
To exercise these rights, please contact us at the details provided below.
If you’re not satisfied with our response, you can lodge a complaint with the UK Information Commissioner’s Office (ICO).
9. Changes to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page, and where appropriate, you’ll be notified by email or through the website.
10. Contact Us
If you have any questions about this Privacy Policy or wish to make a data request, please contact:
Superior Wraps
Email: superior_wraps@outlook.com
Address: Flat 2, 67 Commercial Road, Port Talbot, SA13 1LP
Phone: 07428 480 680